Last updated: 21 September 2026
This Privacy Policy explains how BUANA Pty Ltd ("BUANA", "we", "us", or "our") collects, uses, stores, processes, and protects personal information when users access or use the BUANA mobile application, website, products, services, delivery services, equipment services, and related digital platforms.
BUANA Pty Ltd is the operator of the BUANA platform. The platform is developed, maintained, and technically supported by PT RHG Teknologi Indonesia as our technology development and support vendor.
By accessing or using the BUANA platform, you acknowledge that your personal information may be processed in accordance with this Privacy Policy and applicable privacy and data protection requirements.
Depending on how you use our services, we may collect the following categories of information:
With the appropriate device permission, the BUANA application may access location information, including GPS-based location data. Location information may be used to determine delivery or service locations, improve address accuracy, support navigation, and provide real-time location functionality for deliveries or technician visits.
Where applicable, location information may also be processed while a courier or technician is actively completing an assigned delivery or service request. Location access is used only where necessary for platform functionality and operational purposes.
The application may request access to the device camera where required for operational features. Photographs may be captured or uploaded as evidence of delivery, proof of receipt, equipment condition, service documentation, maintenance documentation, or completion of a service request.
We may process technical information required to operate the application, including device identifiers, push notification tokens, application version information, operating system information, and other technical information required to provide application functionality, notifications, security, diagnostics, and technical support.
Information collected through the BUANA platform may be used for the following purposes:
Certain BUANA services depend on location information. For example, customers may use location information to identify a delivery or service address, while authorised couriers or technicians may use location functionality during an active delivery or service assignment.
Where device permissions are required, you may control location access through your device settings. Disabling location permissions may cause certain location-dependent features of the application to become unavailable or function with reduced accuracy.
Camera access may be requested when a feature requires photographic documentation. This may include proof of delivery, evidence of equipment condition, service documentation, maintenance records, or confirmation that an assigned task has been completed.
Camera access is subject to device permission controls. Users may manage camera permissions through their device settings.
BUANA may send push notifications relating to account activity, orders, deliveries, service requests, technician assignments, transaction updates, or other operational information.
Push notifications may be delivered using third-party notification infrastructure. Users can manage notification permissions through their device settings.
We use third-party technology and infrastructure providers to operate certain features of the BUANA platform. These providers may process limited information where necessary to provide their respective services.
Depending on the features being used, these services may include:
Information processed by third-party providers may also be subject to their respective privacy policies, security practices, and terms of service.
PT RHG Teknologi Indonesia provides technology development, system integration, maintenance, infrastructure support, troubleshooting, application updates, and other technical services for the BUANA platform.
In providing these services, authorised technical personnel may receive limited access to systems or information where reasonably necessary to investigate technical issues, maintain platform availability, resolve incidents, perform system maintenance, improve security, or provide technical support.
Such access is intended to be limited to what is reasonably necessary for the relevant technical purpose and subject to applicable access controls and security requirements.
We may disclose information where reasonably necessary to operate the BUANA platform, including to:
We do not disclose personal information to third parties for purposes unrelated to providing, maintaining, securing, or legally operating the BUANA services unless authorised or required by applicable law.
BUANA uses technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
The platform uses Supabase infrastructure for certain backend, authentication, database, and storage functions. Access controls may include authentication mechanisms, database permissions, and Row Level Security (RLS) policies where implemented.
Access to administrative and operational systems is intended to be limited to authorised personnel according to their operational or technical responsibilities.
While reasonable safeguards are used, no electronic transmission or storage system can be guaranteed to be completely secure. Users are also responsible for maintaining the confidentiality of their account credentials and for protecting access to their devices.
Personal information may be retained for as long as reasonably necessary to provide the services, maintain account and transaction records, resolve disputes, provide customer support, maintain security, comply with legal or regulatory requirements, and support legitimate business and operational requirements.
Some information may need to be retained after an account is deleted where retention is required or permitted by applicable law, including records relating to transactions, accounting, taxation, fraud prevention, disputes, warranties, or legal obligations.
Users may request deletion of their BUANA account and associated personal information. Requests may be submitted using the account deletion functionality provided by the platform, where available, or by contacting BUANA using the contact details below.
Once a valid deletion request has been processed, personal information associated with the account will be deleted or de-identified where reasonably possible, except for information that must be retained for legal, regulatory, accounting, security, transaction, dispute resolution, warranty, or other legitimate purposes.
Subject to applicable law and relevant exceptions, users may contact us regarding:
Device permissions such as location, camera, and notifications can also be managed through the privacy or application settings available on your device.
The BUANA platform is intended for users who are legally capable of using the services and entering into the relevant transactions. We do not knowingly seek to collect personal information from children where such collection would be prohibited by applicable law.
If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that the matter can be reviewed.
Some technology providers supporting the BUANA platform may operate infrastructure or process information in locations outside Australia. As a result, information may be processed or stored in jurisdictions other than the jurisdiction in which the user is located.
Where applicable, we take reasonable steps to ensure that the use of service providers and cross-border processing is managed in accordance with applicable privacy and data protection requirements.
We may update this Privacy Policy from time to time to reflect changes to our services, application functionality, technology, business operations, legal requirements, or privacy practices.
When this Privacy Policy is updated, the revised version will be published on this page and the "Last updated" date shown at the top of the policy will be updated accordingly.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.
Company: BUANA Pty Ltd
Address: 150 Pacific Highway, North Sydney, NSW 2060, Australia
City: North Sydney
State: New South Wales (NSW)
Postcode: 2060
Australia Phone: +61 482 388 431
Email: info@buanaonline.com
Company: PT RHG Teknologi Indonesia
Office: Plaza Indonesia
Address: Jl. M.H. Thamrin No. 28–30, RT.9/RW.5, Gondangdia, Menteng, Central Jakarta, Special Capital Region of Jakarta 10350, Indonesia
Email: info@rhgteknologiindonesia.id
This Privacy Policy applies to the BUANA mobile application, website, and related digital services operated by BUANA Pty Ltd.